Summer Rewards for New Phones | vivo New Service

PromotionPeriod: 1stto 31stJul, 2026

vivo is launching the "SummerRewards for New Phones | vivo New Service" in July, offering the followingpremium and thoughtful services to every customer. During the promotion period,customers who purchase a vivo X300 Ultra through designated channels andpartners will receive a HK$400 "Trade-in Rebate"^{^} and free mobile phonedata transfer service^#. Please refer to the terms and conditionsbelow for details of the relevant promotional activity.

HK$400 "Trade-in Rebate"^{^}:

• During the promotion period, customers who purchase a vivo X300 Ultra through designatedchannels and partners, and successfully recycle a phone at designated recyclingcentres within 14 days of the purchase date, will receive a HK$400"Trade-in Rebate" reward per phone.
• The trade-in phone must be valued at HK$100 or above by a third-party agencydesignated by the Company to qualify for the above rebatereward.For each qualified transaction, the rebate reward will be immediately deposited into the customer's designated account via our designated payment method (FPS).The customer must also provide their account details on the spot. The Companywill not be responsible for any losses in curred due to any errors ininformation or data, nor will we provide any compensation orreissue.
• Within 3 working days of receiving the trade-in offer, the customer must personallyvisit the designated recycling locations to trade in the phone; otherwise, anew offer will be required.
• Our staff will inspect the phone on-site before collecting it. If any errors orinaccuracies are found in the description/condition of the phone during theinspection, our staff will reassess the original offer and revise it according to the actual situation after the inspection.
• The above offer is only valid for the owner of the trade-in phone and isnon-transferable.
• The above offer cannot be used in conjunction with other offers or discounts.
• The above offer cannot be exchanged for cash, points, refunds, or transferred toother products.
• The above offer is subject to terms and conditions.
• In case of any dispute, the Company reserves the right of final decision and mayamend the terms and conditions of the above offers without prior notice.
• Trade-In Recycling Service:
1. The Company will provide customers with a trade-in price for designated mobilephone models. Each recycled phone must have a battery and be in normal workingorder, and meet the Company's recycling standards. The trade-in price will beadjusted based on the actual condition of the recycled phone.
2. The recycling service will be provided by a third-party organization designated bythe Company.
3. The Company will not recycle phones that, including but not limited to, are in thefollowing condition:
• Phones that have undergone unauthorized repairs, improper installation, ormodifications;
• Phones that have been misused, improperly handled, neglected, or damaged directly orindirectly due to accidents/human error, resulting in the inability to power onor access relevant testing systems.
4. Customers will receive their phone trade-in payment as follows: After our staff confirmsthe phone's return, the payment will be immediately deposited into thecustomer's designated account via our designated payment method (FPS). Thecustomer must also provide their account details on the spot. The Company willnot be responsible for any losses incurred due to incorrect information ordata, nor will we provide any compensation or replacement.

5. Under no circumstances will the trade-in phone be returned after the paymenttransaction is completed.

6. The trade-in price is determined by the Company and is subject to change without prior notice.

7. Trade-in service is only available at our designated recycling locations.     

• Designated Recycling Locations:
• vivo Hong Kong Customer Service Centre:
• Location: Unit D, 6/F, BoltonTechnology Centre, 368 Kwun Tong Road, Kowloon
• BusinessHours: Mon-Sat: 10:00-19:00
• Tel: 800 906821 (Free)

• vivo Causeway Bay Zeiss Experience Centre:
• Location:Counter L1011, 10/F, Eslite Bookstore Causeway Bay
• BusinessHours: Mon-Sun: 12:00-20:00

Free Mobile Phone Data Transfer Service^#:

• Before our staff collects the recycled phone, the customer must ensure that all dataon the recycled phone has been backed up. The Company is not responsible forany subsequent data loss, access reset, or transfer.
• All memory data on the recycled phone may be lost or deleted after data transfer.Memory data includes, but is not limited to, phonebook, SMS, MMS, photos,downloaded ringtones, calendar, and notes. Before transferring data, customersshould make a separate copy of their data and remove any security passwords.
• Customers must agree and understand that all data on their mobile phones may be deletedor modified during the data transfer process, and customers will not object tothis.
• The Company isnot responsible for, nor does it assume any liability for, any loss,alteration, deletion, or inaccessibility of data stored on the mobile phone.
• The Company reserves the right to refuse to provide mobile phone data transferservices. In case of any dispute, the Company's decision shall prevail.
• Mobile phone data transfer services are only available at vivo Hong Kong CustomerService Centre and vivo Causeway Bay Zeiss Experience Centre, and advancereservations are required to use this service.
• In case of any dispute, the Company reserves the right of final decision.